Handling Patient Assignments

Nursing professionals working with IntelyCare may occasionally receive patient assignments that feel overwhelming due to patient acuity or workload. Addressing these situations promptly ensures both caregiver well-being and quality patient care. This guide provides IntelyCare clinicians with clear, compassionate steps for managing overwhelming patient assignments while aligning with our commitment to providing reliable and superior care.

Recognizing When Assignments Are Overwhelming

• Patient load exceeds safe nurse-to-patient ratios set by facility or State regulation.
• You are assigned patients with high acuity without appropriate support.
• Difficulty completing required care or documentation due to workload. 

Immediate Steps to Take On-Site

• Communicate concerns to the charge nurse/supervisor or on-call immediately.
• Communicate specific details about your assignment and workload challenges.
• Request assistance to ensure safe care. 

How IntelyCare Supports You

• Nurse led clinical support team for escalation of unresolved concerns.
• Commitment to empower clinicians in advocating for safe, manageable assignments. 

Document and Report for Follow-up

• At checkout of your shift, use the IntelyCare app to rate the shift. A low rating will trigger a response from our Clinical Team.

Conclusion: Advocating for Safe Assignments

Your safety and the quality of patient care are IntelyCare’s top priorities. If you ever feel overwhelmed by your assignment, know that our technology and team are here to help you navigate and report issues, ensuring a supportive, empowering work environment for every professional.