Releasing/Calling Out of a Shift

We understand that emergencies happen, and there may be times when you will need to call out of a shift you have previously committed to.

Will my quality score go down if I call out?

If you call out less than 48 hours from the start time of your shift, your Quality Score will decrease.  For more details on your Quality Score, click HERE.

How do I call out?

1. Navigate to your "My Shifts" tab in the App.
   
2. Select the shift you want to release and open it.
3. At the bottom of the screen, you will see a section asking if you want to check-in.  Swipe up on this section to show more options.
   
4. The following options will become available.  Please select "I need to release this shift."
   
5. A page notifying you of the consequences of calling out will appear.  You will need to check off that you understand, and then you will be able to release the shift.  You will need to enter your PIN as well.