Basic App Troubleshooting

This article covers general fixes for issues with the IntelyCare app.  While some problems may be bugs in the software or a problem with your account, many issues can be resolved with the following steps.

If you are unable to login or have forgotten your PIN, click HERE.

Log out and Back In

• Logging out of the app and back in resets your session, which can solve loading issues.
• You can find the Log Out option in the menu.  Once you've logged out, you can login with your like normal.
  
• If you are unable to log in or have forgotten your PIN, click HERE.

Check for WiFi Connection

• Because the IntelyCare app needs to connect to our database of shifts, you will need cell service or a WiFi connection to use it.  If there is no signal, connecting to WiFi may resolve connection issues.

Check for App Updates

• When bugs are detected, our tech team works quickly to resolve them.  However, for these fixes to take effect, you will need to update your app.
• Not all app updates are required, so checking for optional updates may resolve your issue.

Delete and Reinstall the App

• If you are unable to install a required update or have been unable to resolve your app issues using any of the other methods on this page, deleting and reinstalling the app may solve the problem.
• If you are unable to log in or have forgotten your PIN, click HERE.