How to Get Help with App Errors

Experiencing errors or bugs with the IntelyCare app can hinder shift booking, account management, or accessing work information. Quick troubleshooting helps you resume quality care with minimal delay. Here’s how to get fast and effective support.

Identifying Common App Errors

• App crashing on login or shift search
• Features not loading or displaying incorrect information
• Problems accepting shifts
• Unable to update personal information
• Unable to upload documents

Basic Troubleshooting Steps

1. Make sure you are using the latest version of the IntelyCare App.
2. Close and restart the app to refresh connections.
3. Check your internet connection or switch between WiFi and mobile data.
4. Restart your device if issues persist.
5. Uninstall and re-install the IntelyCare App.
6. Take a screenshot of the error message to help us isolate the problem.

How to Contact IntelyCare Support

1. Open the IntelyCare app and navigate to the Contact Us section, and utilize the in-app chat feature.
2. Type the keyword " report technical issue" and complete the form for your request by clearly describing the error.
3. You can also contact IntelyCare by emailing [e-mail]. In the email, describe the error and attach screenshots if possible.