Operations Process

SOPs

• IntelyCare Hours of Operations
• IntelyCare Privacy Policy

Medically Home

• Medically Home Mileage Reimbursement
• Medically Home Instructions for IntelyPros

DailyPay

• How do I update my contact information in my Daily Pay account?

COVID-19

• What do I do if there is COVID at a Facility?

Facility

• Sure Shift
• Timecard Approval

Quality and Performance

• Quality Score Review Process
• Quality Score Intervention
• How does my Quality Score affect how I see shifts?
• Premier Rate
• No Call, No Show (NCNS)

APP

• Checking In and Out
• Explore Page
• How do I adjust the in-app filters?
• How do I search for shifts in the app?
• How Do I Update My Contact Information?
• How to Get Help with App Errors

Shifts

• Block Booking
• Bulk Shift Accept
• Shift Details
• Unable to accept a shift

IntelyPro

• DNR - Do Not Return
• FAQs for IntelyPros
• First Shift Expectation
• Free Education Courses
• Gastrostomy Tube Management Training
• Ho do I update my email address?

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Payroll

• I did not receive my pay
• How to remove direct deposit