How does the I-9 Process Work?

What is I9?

The I-9 form is used to verify the identity and employment authorization of individuals hired for employment in the United States. All U.S. employers must properly complete Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens.

Website Application Process:

• After you sign the background check consent form at Stage 9, you will automatically transition to Stage 10, the I-9 form.  
• An SMS will be sent to you as a reminder to complete the I-9 Employment Eligibility Verification Form to finish their IntelyCare application. 
  
• Once you open the link, you will be routed to the I-9 Center.
• An instructional video is added to the I-9 flow in case you need help doing the I-9 process. 
• If the link expires, you will see this screen below. To request another one, click "Verify my email' or 'Send me a one-time code'. 
  

I-9 Section 1

• You will see this screen upon entering the I-9 Stage. 
  
   
• You will be guided to Step 1 after clicking the continue button.
  
• Previously entered data, such as your name and address, will be pre-populated.
  
•  Fill in additional fields like gender and birthday.
  
• A screen will appear to Agree to the terms and conditions.
  
• Confirm your citizenship. 
  
  
• After confirming citizenship, you will be taken to the document option section where you will be given the option of selecting from a series of acceptable documents.  Based on your citizenship, the documents that are not applicable will be greyed out. You will be guided through selecting documents in list A or B and C. 
  
  
• About 95% of IntelyCare applicants select a driver's license and social security card for their I-9.
  
• After selecting document options, you will be prompted to upload the documents. You may select from a saved file or take a photo.
  
• You may be prompted to enter additional details about the document, such as issuing authority or document numbers. Applicants will be prompted to repeat these steps for additional documents.
  
• You will be asked if the form is completed with the assistance of a preparer or translator. 
  
• You will be required to provide an e-signature before submitting section 1. 
  
•  After section 1 is complete, you will be guided to start section 2 with your authorized representative.
  
• Here, you may read through what is required of your section 2 authorized representative. You will then be prompted to share your location via text message. 
  NOTE: If prompted with an error "We were unable to access your or your I-9 reviewer location", select the option 'Begin QR code scan' and follow the on-screen instructions.
  
  
• Enter the mobile number of your section 2 reviewer. 
  
   
• You will be stopped if they attempt to enter your own number. Your I-9 reviewer cannot be yourself. 
  
• Your section 2 reviewer will then receive a text message guiding them through completing the next steps.  You are given an opportunity to provide information for a different section 2 reviewer if needed.
  
  
• At this point, you have completed your portion of the I-9. However, you will remain in the I-9 center stage until section 2 of the process is complete.
  

I-9 Section 2 

• After receiving a text, the Section 2 reviewer will click on this screen to begin the process. The Section 2 reviewer will begin by entering their full name. 
  
• They will then be brought to a screen where they can review the applicant's documents submitted during Section 1. 
  
• Select yes for all options and click continue to be brought to the next document. Follow the same steps for the next document.
  
• Lastly, add an e-signature and complete the verification process.
  
• Click on  'Complete Verification,' and a completion screen will appear. At this point, all steps of the I-9 are completed, and you will auto-transition to the next stage.
  

What are the acceptable I-9 documents?

• You must provide documentation to verify their identity and authorization to work. You can enter List A documents or List B and C documents.
• List A documents show both identity and employment authorization. Employees presenting an acceptable List A document should not be asked to present any other document. Some List A documents are, in fact, a combination of 2 or more documents. In these cases, the presented documents count as one List A document.
• List B documents establish only identity. Employees who choose to present a List B document must also present a document from List C for Section 2.
• List C documents are documents that establish Employment Authorization.
• Click HERE for the list of acceptable I-9 documents. 
  https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Can I email these documents to you?

• No, these documents contain sensitive information about you. These documents must be uploaded via our secure link by taking a picture on your phone or uploading a previously saved document from your computer.

 Who can be an Authorized Representative?

• Anyone! It can be a family member, a friend, a co-worker, or anyone at least 18 years old and above who can attest to your identifying documents.

I have a permanent residency card.  Where can I find the 3-digit code on it?

• The 3-digit code is located on the back of the residency card. You will see 3 letters followed by a 10-digit number. 

I can't upload both sides of my permanent residency card. 

If you have issues uploading the document, you can email a copy of both sides of the card to  [e-mail].

What if there is an issue with my I-9?

If there are any discrepancies with the information that you or your authorized user submits, you will be contacted by our Onboarding team.