Notifications About Expiring or Missing Documents

Timely notifications about expiring or missing credentials ensure continuous shift access and help you stay compliant with account requirements. 

Understanding In-App Notifications

Notifications sent regarding expiring or missing credentials (like vaccinations) are often automated.  These messages appear when a document is expiring soon. It’s important to verify your credential status directly in the mobile app to see what action is needed. 

Steps to Address Document Alerts

1. Log in to your IntelyCare App and navigate to the My Documents section.
2. Review the status of all required documents and vaccination records.
3. Upload any missing or updated documents as prompted.
4. If you have already submitted the required documentation, you can typically disregard the notification and allow our credentialing team to review and approve the document submitted.

Vaccine Documentation Requirements

Vaccines like Varicella or Tdap are generally not mandatory to keep your account active unless a specific facility requires them for shift eligibility. If you’re unable or prefer not to submit certain vaccine records, you can still work unless the facility explicitly requests those credentials for assignment.

Best Practices for Account Maintenance

• Regularly check the IntelyCare App for the most current credential status.
• Upload facility required documents promptly to stay shift-eligible.
• Disregard duplicate notifications if your documents are already current in the system.